Privacy Policy
Last Updated: 23 August 2012

PrimeOnlineTutor knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting PrimeOnlineTutor, you are accepting the practices described in this Privacy Policy.

Personal information

PrimeOnlineTutor products are web based; because of this they may require the use of first and last names, billing contact information, a username, a password and a valid email address as a login. Therefore, at a minimum, we may require such necessary information during the registration process.

The information we learn from customers helps us personalise and continually improve your learning experience at PrimeOnlineTutor.

We collect personal information from users during the registration process, including first and last names, an email address to be used as a login, billing contact information, credit card number and a password. When a user registers online for a free trial of the service, PrimeOnlineTutor will take steps to validate the credit card and billing information supplied to us to ensure it is accurate. We also use this information to determine your eligibility for our one-time free trial offer.

Your email address may be used to send you periodic product newsletters, offers and usage tips from PrimeOnlineTutor. You can opt out of promotional emails at any time, but will still receive communications such as receipts, confirmation emails and customer service updates that are considered necessary to provide the service to you.

We use the information collected to deliver services, process payments, update our records, communicate with you about products and services, and generally maintain your accounts with us.

We will retain your information for as long as your account is active, as needed to provide you services, to comply with our legal obligations, resolve disputes, and enforce our agreements. We do not share, sell, trade, or rent your personal information to third parties except as described in this privacy policy.

IP address

We use your internet protocol address to help diagnose problems with our server and to administer our website. We also use your internet protocol address to help identify you and your shopping cart.

Cookies

Our website places “cookies” on your computer’s hard drive through your web browsers to keep track of your identity for the purposes of saving your shopping cart and saving your logged-in state so that you do not have to log in each time you visit our website. “Cookies” allow our website to recognise your computer when you access the website. If you would like to prevent the placement of cookies on your computer, or remove cookies from your computer, please access the Help portion of your browser. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please be advised that if you block or remove cookies from your computer, the website will not recognise your computer and you may not have access to all portions of the website.

Sharing Information

Ensuring your privacy is important to us. We do not sell, trade or rent your personal information to third parties. We share customer information only with Prime Education Pty Ltd and with subsidiaries PrimeOnlineTutor controls that either are subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.

PrimeOnlineTutor does not rent, sell or exchange user information, and generally restricts access to user information to qualified PrimeOnlineTutor employees and agents. PrimeOnlineTutor may transmit a customer’s credit card data only to the appropriate credit card company and/or credit card payment processing company. Third parties who need access to PrimeOnlineTutor user information to provide operational or other support services are required by PrimeOnlineTutor to maintain high standards of security. PrimeOnlineTutor gathers only user information that is needed to administer its business and enhance and improve its services and products.

Disclosure of Information

PrimeOnlineTutor may disclose a user’s contact or financial information if required to do so by law or in the good-faith belief that such disclosure is necessary to comply with an order of a court or government authority, or a subpoena. PrimeOnlineTutor may also disclose a user’s contact or financial information in the good-faith belief that such disclosure is necessary to protect PrimeOnlineTutor or the website, or enforce the applicable Terms and Conditions, in conjunction with an investigation or legal, equitable or administrative action or proceeding.

Collecting Information

PrimeOnlineTutor may collect information on the services and products viewed by you on the website. PrimeOnlineTutor may use this information to customise your experience and suggest and offer you products according to your preferences. PrimeOnlineTutor may use this information to identify patterns and trends of use, but will only release or publish any such information in a manner that preserves your anonymity.

Transferring Information

PrimeOnlineTutor may transfer part or all of your information in the case of a merger, acquisition, bankruptcy, or other sale of all or a portion of PrimeOnlineTutor’s assets or stock.

Links to other websites

This website contains links to other websites. PrimeOnlineTutor is not responsible for the privacy practices, security practices or the content of such websites.

Security

The security of this website and your information is of great importance to PrimeOnlineTutor. This website has reasonable security measures in place to protect the loss, misuse and alteration of your information under our control, but we make no assurances about our ability to prevent any such loss, misuse or alteration, and we shall have no liability to you or any third party from any loss, misuse or alteration. We do not warrant that your access to the website is completely secure.

You should promptly notify PrimeOnlineTutor if your account, user name or password have been lost or stolen. PrimeOnlineTutor will never ask you for your password. If you need a new user name and/or password, PrimeOnlineTutor will generate a new user name and password automatically through its computers and send it to your e-mail or postal address.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Accessing Information

PrimeOnlineTutor gives you access to a broad range of information about your account and your interactions with PrimeOnlineTutor for the limited purpose of viewing and, in certain cases, updating that information.

Visitors and Subscribers under age 18

PrimeOnlineTutor does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use PrimeOnlineTutor only with the involvement of a parent or guardian.