1. Introduction
Welcome to Prime Online Tutor. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
We collect several types of information from and about users of our platform:
2.1 Personal Information
Personal information that you provide directly to us includes:
- Name and contact information (email address, phone number)
- Account credentials (username and password)
- Payment information (processed securely through third-party providers)
- Educational information (grade level, subjects of interest)
- Profile information (photo, bio, preferences)
2.2 Automatically Collected Information
When you access our platform, we automatically collect certain information:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, features used)
- Location data (if you grant permission)
- Cookies and similar tracking technologies
2.3 Information from Third Parties
We may receive information about you from:
- Social media platforms (if you connect your accounts)
- Payment processors
- Marketing partners
- Public databases
3. How We Use Your Information
We use the information we collect for various purposes:
| Purpose | Description |
|---|---|
| Service Delivery | To provide, maintain, and improve our tutoring services |
| Communication | To send you updates, notifications, and respond to inquiries |
| Personalization | To customize your experience and recommend relevant tutors |
| Payment Processing | To process transactions and prevent fraud |
| Analytics | To understand how users interact with our platform |
| Marketing | To send promotional materials (with your consent) |
Important Note: We will never sell your personal information to third parties. Your data is used solely to improve your experience on our platform.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
4.1 Security Measures
- Encryption: All data transmissions are encrypted using SSL/TLS protocols
- Access Controls: Limited access to personal data on a need-to-know basis
- Regular Audits: Periodic security assessments and vulnerability testing
- Secure Storage: Data stored in secure, encrypted databases
4.2 Data Retention
We retain your personal information only for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain legitimate business records
Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
5. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
5.1 Access and Portability
You have the right to:
- Request access to your personal data
- Receive a copy of your data in a portable format
- Transfer your data to another service provider
5.2 Correction and Deletion
You can:
- Update or correct inaccurate information
- Request deletion of your personal data (subject to legal requirements)
- Restrict processing of your information
5.3 Marketing Preferences
You have the right to:
- Opt-out of marketing communications at any time
- Unsubscribe from promotional emails via the link provided
- Manage your communication preferences in account settings
How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@tutoring.com or visit your account settings. We will respond to your request within 30 days.
6. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: