1. Terms & Conditions
Welcome! These Terms & Conditions explain how our tutoring services work and what you can expect when you learn with us. We’ve kept things simple and transparent—because trust matters, especially when it comes to education.
By using our website or booking sessions, you agree to the terms below.
2. Using Our Services
Our platform is designed for students and parents looking for personalised learning support. When you book a session, attend a class, or use our website, you agree to use the service responsibly and for learning purposes only.
- Provide accurate information
- Communicate respectfully with tutors
- Follow session guidelines
We ask that all users:
This helps create a positive learning environment for everyone.
3. Tutoring Sessions
- Sessions are conducted online at the scheduled time
- Students are expected to join on time and be prepared
- Sessions are for educational use only
- Any session recordings (if available) are meant for personal learning and revision
We aim to keep sessions focused, interactive, and distraction-free.
4.Tutor Matching & Availability
We do our best to match students with tutors who fit their learning needs and goals. While we strive for consistency, tutor availability may sometimes change due to unforeseen circumstances. If that happens, we’ll always work to find a suitable alternative.
5. Payments & Fees
- All payments must be completed before sessions begin
- Prices are shared clearly—no hidden charges
- Payments are processed through secure payment partners
If there are changes in pricing or plans, we’ll communicate them upfront.
6. Cancellations & Rescheduling
We understand that schedules can change.
- Sessions can be rescheduled with prior notice
- Missed sessions without notice may not be eligible for rescheduling
- Refunds or adjustments follow our stated policies
We recommend informing us as early as possible to avoid inconvenience.
7.Learning Progress & Outcomes
Every student learns differently. While we’re committed to providing quality tutoring and support, academic results depend on factors like participation, practice, and consistency.
We guide, support, and encourage—but success is a shared journey.
8. User Conduct
To maintain a safe and respectful space:
- Any form of abusive or inappropriate behaviour is not tolerated
- Misuse of the platform may result in suspension of services
- Content shared during sessions should remain respectful and appropriate
Our goal is to keep learning safe and comfortable for students and tutors alike.
9. Intellectual Property
All study materials, session content, and resources shared belong to our tutors or us.
- Materials are for personal learning only
- Reproduction or redistribution without permission is not allowed
10. Service Changes
We may update or improve our services over time. This includes features, session formats, or policies. Any major changes will be communicated clearly on our website.
11. Limitation of Liability
While we work hard to provide reliable services, we’re not responsible for issues caused by internet outages, technical failures, or circumstances beyond our control.
12. Updates to These Terms
These Terms & Conditions may be updated occasionally. The latest version will always be available on this page. Continued use of our services means you accept any updates.
13. Need Clarification?
Questions are always welcome. If anything here feels unclear, just reach out—we believe good communication builds better learning experiences: